Lana offers free returns on all of its purchases within 10 days from the original purchase date. Customers need to return the item, unworn and in a sellable condition, along with the original tags kept intact and the receipt.
Procedure to return a product:
To return a product to Lana Jewelry, users can opt for: an online or offline procedure. Both of the processes are given in detail below:
For online returns: Simply head over to the “My orders” section on the website and select the item to be returned. Proceed to the confirmation page and select the appropriate option for refund or return. Send the package to Lana. The process would be initiated as soon as the product is received by the company. Shipping charges are deducted from the refund price. For offline returns: This is simpler than the online return process. All the customers need to do, is to walk into a Lana Jewelry store and hand over the product to an executive. The remaining process would be taken care of by the executive at the store and the customer would get a confirmation mail/SMS on successful initiation of the request.
Time for the process:
On receipt of the product at the store, the refund amount will be credited to the customer’s account within 10 days. There might be delays for online returns in case of unexpected interruptions in shipping. The ongoing pandemic has caused a lockdown at many places, resulting in delays in products being delivered by the company. Customers would be duly updated about their package if there are any unexpected delays.
Cost for the process:
Shipping charges are not accounted for on the part of Lana in case of returns, i.e., the refund fees are returned after deducting the applicable shipping charges. This is the reason why international returns at Lana are quite expensive and not so profitable for the customers. Lana has been said to be working on ways to make their international shipping orders cheaper and more efficient.
Conclusion:
We have seen all the necessary details about the return policies followed at Lana Jewelry. The customers simply need to follow the steps mentioned to return a product. In case of any problem with the refund/return of a product, customers can always contact the customer care executives at the company. Prompt action will be taken and any problem would be resolved soon. Lana has received widespread appreciation for the efficient return/refund services they provide.
Question. Where can I find out about the return policies before purchasing a product?
To know in detail about the return policy being followed at Lana, one can simply head over to the official website of the company. In case of any issues, customers are also free to contact the customer care executives over the phone at the toll-free number. The holidays should be avoided while making a call to Lana as the number of employees during these days is usually lower during these days.
Question. What are the modes of payment accepted at Lana jewelry?
Lana Jewelry accepts all the popular modes of payment. Credit and Debit cards from Visa, MasterCard, and American Express are accepted. Online third-party payment gateways such as Google Pay, Apple Pay, and PayPal are also accepted here. Also, “Buy Now, Pay Later” options such as Afterpay and Affirm are accepted at Lana jewelry provided a certain minimum amount has been met.
Question. Who are the major competitors of Lana Jewelry?
Lana operates in the highly competitive segment of luxury jewelry which is fiercely competed by other notable brands such as Tiffany, LMVH, Signet Jewelers, Harry Winston, etc. However, it is safe to say that presently, Lana has managed to make a market for its products even in the highly competitive segment. Lana continues to wow the customers with its simple, yet attractive designed jewelry items.
Question. Does Lana sell its products online?
Lana Jewelry sells its products both online and offline. Offline stores are located in most of the major cities in the US, while the online delivery service is also very widespread. Many customers prefer buying online because they can shop right from the comfort of their homes. From time to time, many attractive discounts and offer codes are also offered for online sales, making it an attractive place for customers.
