About the company
The Kuka Home is a primarily Chinese upholstery furniture manufacturing corporation. The KUKA was firstly established by one and onto Gu Yuhua In the year 1982 in the city of Nantong, Jiangsu Province effectively. The corporation is a subsidiary of Jason Furniture Corporation. Limited., and is officially one of the listed on the Shanghai Stock Exchange since the month of 14 October in the year 2016. The corporation is mainly headquartered in Hangzhou province of China. The Kuka home has over 4,000 brand stores overall and five production houses that are located in the city of Xiasha, Jiangdong in the province of Hubei
The Kuka Kuka and Product Warranty Services and Maintenance domain
Users could request for exchanging newer products if they are found that the products themselves are damaged within a week from the date of receiving the products. After a week, they only accept one repair service.
The Maintenance of sofa products and more:
i. The Leather sofa: 10-year warranty service is for the mechanical part, free for initial two years; for the rest of the coming eight years, they only charge for the cost of the composite part. Within a decade, they provide free replacement of the cotton seat only once.
ii. The Non-leather sofa service: 1 year’s worth of service only.
The Large wooden furniture and sets have half-yearly structural warranty services; mechanical and composite parts are guaranteed for a month; mattress products do get the warranty services provided by some specific suppliers.
The maintenance period is calculated from the date of purchasing the products for the initial time. Consumers are then required to present valid sales manuscripts for proving the date of initial purchases.
The Warranty does not apply in the following conditions if deemed so:
i. The Glass Accessories are not valid
ii. Reason for improper usage for stores or moving then the damage caused by accidents and normal wear and tear does not apply.
iii. The Customers have their installations or removal plus modifications while moving goods.
The Terms & Conditions that apply
Delivery charges will change depending on the consumer’s suburb. If one wishes for a quote on an area not covered by their automatic calculator please reach them by phone.
They will not sell or go on distributing or leasing your personal information to other parties unless they have your permits or are required by the justice system to do it.
If one readily believes that any information Kuka is holding on you is not correct or incomplete in any way, please write to them via email as soon as possible at sales@kukafurniture.com.au. They shall readily correct any misinformation found to be wrong.
The Returns Policy of Kuka
They are quite confident that one would love their Kuka Home purchases and that is why they back it with a week money-back guarantee for a change of choice. The Goods should be kept unmarked and in branded condition. A full refund would be only issued with fewer delivery charges and a return of the freight cost in total.
The Returns to change minds can be paid back with the return of money or store credit of the consumer’s choice once goods have been received by the Kuka and inspected.Their money-back guarantees do not cover self-modified or specially ordered goods for a change of choices.
All of their kuka products are covered by a year worth of furniture warranty against workmanship and manufacturing faults.
The Returning of damaged goods
It is the buyer’s responsibility for inspecting the merchandise once it arrives and to report any defects within an entire day of receipt of purchases. Please contact them in the unfortunate events when the items are faulty or have been damaged in transport, so they can take care of any persisting issues.
The Kuka Home does reserve the right to make any changes to said terms and conditions without prior notice and misuse of the said policy will not be tolerated under any circumstances.
Conclusion
When The Kuka has examined the problems resulting from a manufacturing fault or mishap, it will repair or replace, at is its sole option if only the portion of the product related to the actual claim comes true. The Kuka does reserve all the rights to substitute materials of the same quality and value if the same materials are no longer in availability. The Kuka does make no other warranties except as defined here whatsoever either expressed or implied otherwise unless provided by applicable common laws.
