Exchanges are only made in-store at Kohl’s, and luckily both online and in-store purchased products apply to it. You’ll learn how to make this process in brief. In case the item you bought can’t be exchanged, you’ll also find out how to make a return to the store, which is very easy and convenient.
How does Kohl’s Exchange work?
At Kohl’s, you must take the item you wish to exchange to any Kohl’s store to exchange it for a different color or size. Please notice that you MUST take with you the invoice received after the original purchase.
Additionally, consider that some items are exclusive for online sale, so these items can’t be exchanged in-store. Also, exchanges via mail are not accepted. Because of this, you are encouraged to check if your product applies or not for in-store exchange before visiting your local Kohl’s.
Returns at Kohl’s
Returning an item might be the best for you if your purchase doesn’t apply for an exchange. Most merchandise can be returned within 180 after the purchase and that’s incredible. Besides, a receipt is only required for select items (like beauty products, watches, or electronics), so you don’t need to worry about that. You will get support from the store if you need to locate your receipt.
Products of certain brands like Sephora, electronics, watches have a different return policy.
Sephora products can be returned only in a non-used condition and within 60 days after the original purchase. Some electronics and watches need to include the original package and be returned within 30 days from the date of purchase.
Consider that the store reserves every right to decline a return. Kohl’s can also ask for a valid ID before proceeding with an exchange or return.
Types of payment valid for return
Kohls can make the refund to the original form of payment as long as it’s cash, credit, or debit card. In other cases, different compensatory methods will apply:
Gift Cards: The store can’t return your money to an already existing gift card, but it will probably issue a new one with the corresponding amount. Checks: Your refund will be made through a Kohl’s gift card or cash. Gift receipt: In this case, you’ll also get a Kohl’s gif card or be able to choose a different item for the same price as the one returned. Kohl´s cash: The same amount spent will be returned to you also in Kohl’s cash.
*Kohl’s cash is a type of credit generated after every purchase. There is no need to apply to any subscription or program to use that cash, all you have to do is enter the Pin (4 digits) and coupon number (15 digits) of your Kohl’s cash coupon at the checkout.
How to return items by mail?
There are just five steps to follow when returning an item by mail:
Print your order invoice, which can be found in your shopping account. Fill out the return form available at Kohl’s website. Pack the items to return in a box with the completed form. Ship the package using the address that appears in the return form. Wait for the refund to be made within 7-10 days after the store receives your item.
Kohl’s Support Service
The store can advise you about what to do in case you don’t know whether to exchange or return a product. Also, Kohl’s customer service is very agile in resolving online purchases issues, like if you received an incorrect item or there are articles missing from your order. Of course, if you received someone else’s order you are strongly encouraged to look for support service by calling at 855-564-5705. You can also chat with a staff member through the “Ask us” button on Kohl’s website.
You can exchange and return items at Kohl’s very easily. To exchange an online purchase, you just have to be sure that it’s not an exclusive online article, and then you can take it to your local Kohl’s to proceed. Exchanges by mail are not valid. However, even if you can’t exchange the return process is also efficient and, for most cases, you have up to 180 days after purchase to make it!
The shipping fee is also included in the refund for a returned item?
No, the store will only refund the amount paid for the article.
Can I choose the way I prefer to receive my return?
Only if you paid with cash, credit, or debit card on the original purchase, you can choose between credit, cash, or even a Kohl’s gift card.
How much Kohl’s cash do I receive after purchase?
Typically, every $50 spent at Kohl’s (after coupons and discounts) generates $10 in Kohl’s Cash.
